Frequently Asked Questions

Which credit cards do you accept?

Visa, Mastercard, Novus/Discover, and American Express cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. Back to Top

Can I order by check or money order?

Yes, we accept checks, cashier's checks and money orders. Merchandise will be shipped within ten business days of receiving a personal check. For money orders or cashier's checks, merchandise will be shipped within the next business day of receiving payment. For an additional charge, some merchandise may be ordered COD. Back to Top

Can I cancel my order?

Yes, but only if the order has not already been shipped from us or one of our suppliers. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?

We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged or defective?

If upon receiving your order the item is damaged, please contact us immediately. You must receive a return authorization number in order to return any damaged merchandise.

The return authorization number must be printed on the outside of the box. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Please return all merchandise in the original box and packing materials. Do not destroy or discard original packing for at least 30 days. Back to Top

Can I return an item that I do not want?

Typically, no, most items are special ordered and cannot be returned to our suppliers. In special cases, where the items are in stock, a return authorization may be granted for a credit on merchandise equal to the amount of the original item less a 15% restocking fee. There is no credit given for any shipping charges. The item must be returned in mint condition or no credit will be given. Generally, the credit may only be applied to merchandise of greater or equal value. You must receive a return authorization number in order to return any merchandise.

The return authorization number must be printed on the outside of the box. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Please return all merchandise in the original box and packing materials. Do not destroy or discard original packing for at least 30 days. Back to Top

What happens if the item I ordered is not available?

Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

  • Offer an ALTERNATE selection of equal or greater value.
  • Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.
  • CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.

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Why was I charged sales tax on my purchase?

State tax is applied to any order with a shipping address in the state of Texas. Back to Top

How long will it take to receive my order?

Orders placed for items in stock are usually sent within the next business day. The standard shipping time for orders shipped via UPS ground is 5-10 days. For an additional charge, items may be shipped UPS Next Day or 2nd Day Air. For items that have not been released, and for orders placed before the closing or cut off dates the merchandise is first shipped from the vender or publisher to us, and we will then ship the merchandise to you as soon as we receive them. Back to Top

Can I have an order shipped to my P.O. Box?

No, the vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to APO, FPO, or foreign addresses. Back to Top

Can I ship my order to a different address?

Yes, when you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top

How are shipping charges calculated?

Shipping charges vary according to product type and destination. Most products are shipped via UPS (because they offer package insurance and excellent tracking software). Some products may offer express delivery. In most cases, this requires an additional fee. Back to Top